NEM launched its Mobile Claims Service and Mobile Catastrophe Response Service with support from the Jamaica Automobile Association (JAA), last September, and has been experiencing positive feedback.

Andrea Gordon-Martin, Assistant General Manager-Operations, said the new motor vehicle and home related services are now providing assistance when there is greatest need, in terms of practical help, and assistance with completing the required insurance procedures.

“In terms of the Mobile Claims Service, customers who have been involved in a motor vehicle accident simply need to contact us, whether directly or through their intermediaries,” she stated. “and, arrangements will be made for a Response Team to be sent to them, at any time and place that is convenient to them, whether at the scene of the accident or elsewhere.”

“Our Response Team will assist with completing accident reports and compiling their particulars,” she outlined. This is an extension of the current NEM Accident Response Service, which remains in effect and is available to all NEM’s motor insured’s.

“In respect of home owners, our Mobile Catastrophe Response Service is targeted to our homeowner policyholders,” Mrs. Gordon-Martin said. In the event of a catastrophe, NEM’s goal is to contact all its residential customers, as quickly as possible, to ascertain the extent to which they may have been affected.

NEM will dispatch its Mobile Catastrophe Response Team to deliver essential supplies to affected persons and to get a first hand view of the situation. “Our main objective is to respond to our customers’ needs as quickly as possible and to minimize the trauma and inconvenience that they may suffer under these circumstances,” Mrs. Gordon-Martin declared. “Being involved in an accident, being the victim of a theft or some other material loss is distressing. NEM will be there to support and assist in these times.”

The leading motor club in Jamaica, the JAA provides roadside assistance on a 24 hour basis, seven days of the week, averaging more than 170 responses per month. It offers critical roadside recovery and assistance service, innovative products, and road safety education programmes for more than 30,000 motorists.
NEM is the longest established and one of the most dynamic general insurance companies in Jamaica.